Department of Tourism and Hotel Business Administration

Diploma in Resort and Hotels Operation Management

BCA College > Executive Education > Diploma in Resort and Hotels Operation Management

Hospitality is Εverywhere

Are you curious about the hospitality industry and the fascinating world of hotels?
Being a hotelier is exciting, rewarding, and highly sought-after.

Our Diploma in Resort and Hotels Operation Management might be just right for you. As a leading education institution we joined forces with Brown Hotels, a leading hospitality company. The hotel collection operates boutique hotels and luxury resorts in Greece, Israel, Cyprus, and Croatia. After the completion of your diploma you can gain valuable experience by completing an internship in one of their hotels and resorts.

The Diploma in Resorts and Hotel Operations Management is a one-year programme that combines theory and practice in the fields of hotel operations, marketing, finance and human resources. What is more, you can gain hands-on experience in one of the most rapidly growing hotel companies in the country.

What are the benefits?

A curriculum that covers all aspects of hotel operation and management and prepares you for the challenges and opportunities of the global hospitality industry.
A faculty that consists of experienced professionals and academics from BCA College academic faculty as well as Brown’s Hotels professional team, who will share their knowledge and insights with you.
A state-of-the-art campus that provides you with modern facilities and equipment to enhance your learning experience.
Brown Hotels premises which will offer you hands-on experience in real situations
A network of industry partners and alumni that will support you in your career development and offer you valuable connections and opportunities.
A multicultural environment that will expose you to different cultures and perspectives and enrich your personal and professional growth.

Being passionate about hospitality is not only exciting but it also translates to a very rewarding career. Turn your passion into a profession and join us in a highly transformative experience!

Program Overview

Located in the heart of Athens, 205, Alexandras Av. puts you at the center of the hospitality industry in Athens, Greece. If you would like to become a part of the vibrant global hotel industry, the one-year Hospitality – Diploma in Resort and Hotels Operation Management will grant you all the skills you need to launch a competitive career.

Programme Description

Our Diploma in Resort and Hotels Operation Management exposes you to contemporary practices in:

Room Division front office
Food and Beverage
Marketing and Sales
Reservations, Pricing, and Revenue
Conferences and Event Planning
Guest Experience
Communication skills
Complaints Handling
Compliance practices in customer service
Crisis Management
Human Resource and Talent Management

Brown Hotel Internships

As part of your Spring Semester, you will complete a 16-week Internship at any of the hotels and resorts of Brown Hotels you prefer. As part of your Autumn Semester, you may join a 4-week Internship at any of the hotels and resorts of Brown Hotels you prefer. This opportunity will enhance your knowledge with real-world experience in a fast-growing hotel company and help you build your network of industry contacts.

Programme Characteristics

The professors of the Programme are prestigious personalities in their field, with a rich portfolio of publications in the international scientific community, long experience and excellent relations with the job market.
Practical training (internship) is paid and can take place at Brown Hotels worldwide or in any 5-star hotel establishments that cooperate directly with BCA College: Four Seasons, Intercontinental, Hilton, Marriott, Grand Hyatt, Radisson Blu, Wyndham, Nikki Beach, Grecotel, Aldemar, Mitsis Hotels, Ikos – Sani Resorts etc. This means that studies are directly related to the market and students can map their future professional field, which helps them make better choices. Over 80% of our graduates have been recruited and work in the above hotel Groups in Greece and abroad.
Each class consists of 14 students on average.

Start:

October for the Fall Semester

Duration:

1 Year for October or February registrations

Teaching Method:

• On Site BCA College
• On Site Brown’s Hotel

Hours:

Breakfast and/or Evening

Language:

English

Practical Training

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Programme Benefits

BCA Programme Benefits

Brown Hotels Benefits

Hospitality & Tourism Management students have at their disposal a simulation of a state-of-the-art, 5-star boutique hotel of high aesthetics, located in the BCA City Campus, for their practical training and the experiential application of the lessons taught.
BCA college offers academically documented and up-to-date knowledge of high quality. 68% of BCA professors are PhD holders and have a rich portfolio of publications in the international scientific community, long experience and excellent relations with the job market. 59% of professors are active high-ranking executives of Greek and multinational companies.
100% participation in a paid internship programme (ranked 1st at the 2021, 2022, 2023 Tourism Awards) during studies in a 5-star hotel environment and in other leading businesses in the tourism sector. In the case of hotels based outside Athens, food and accommodation is also offered.
Participation in lectures of renowned executives from the tourism and hotel sector, special seminars, workshops, educational visits to leading hotel businesses, exhibitions, meetings, events and related social activities.
Over 90% absorption of our graduates in the job market. already in the first year after graduation. Career Fairs are organized every year with the participation of a large number of luxury hotels (5 stars) and a number of companies from the sector, whose executives hold one-to-one meetings with BCA students and alumni.
The Blended Learning system is an innovation offered by BCA which upgrades the level of studies and facilitates students’ everyday life. It is the option offered by BCA so that part of the studies can be conducted remotely.

Brown Hotels is a fast growing multi-property company with boutique hotels and resorts in sought after destinations around the world. Dynamic and ambitious, they invest heavily in the development of their team, constantly focusing on the human factor.
Brown Hotels always set smooth and healthy working relationships in the forefront. Already from the very first steps of the recruitment process, Brown Hotels establish learning and development processes for their teams, enabling smooth assimilation with in-departmental training, coaching, and teamwork.
All the members of their team are encouraged to connect with guests on a deeper level through their own personal experiences. Empowerment, autonomy, and independence are highly encouraged aiding even junior employees in developing problem-solving skills when addressing guest needs and challenges.
Personalized services and a signature sense of style and interior decor are key factors that make Brown Hotels stand out in the local and international hospitality market. Employees experience a sense of fulfillment and job satisfaction from creating memorable experiences for guests. Employees receive recognition and appreciation for their efforts in delivering exceptional personalized services.
Diversity comes first. All the employees are first and foremost individuals and are chosen more on personality and less on expertise. Brown Hotels prioritize skills that are less technical and more intertwined with human values such as respect, kindness and generosity. Above all, they create a working environment that prioritizes empathy and active listening.
Brown Hotels stand out in the hotel market for their uniqueness in lifestyle hotels that place particular emphasis on the design, the aesthetic and an inclusive, welcoming feel that makes their guests return over and over.

Programs taught

Program Benefits

1

Students of the Diploma in Resort and Hotels Operation Management have at their disposal a simulation of a state-of-the-art five-star boutique hotel, of high aesthetics, housed within BCA’s City Campus for practical training and experiential application of what has been taught.

2

BCA College offers high-level knowledge, academically documented and up to date. 68% of BCA Professors have a PhD degree, a rich portfolio of publications in the international scientific community, significant experience and excellent relations with the labor market. While 59% of the Professors are active high-ranking Executives of Greek and Multinational Companies.

3

100% participation in a paid internship program (1st distinction in Greek Holiday 2020 – 2023) during studies in a 5-star hotel environment and other leading businesses in the tourism industry. For hotels outside Athens, extra food and accommodation are offered.

4

Participation in lectures by renowned executives of the tourism and hotel sector, special seminars, workshops, educational visits to leading hotel companies, exhibitions, meetings, events and related social activities.

5

Over 90% absorption by the labor market, from the very first year after graduation. Career Days are organized every year with the participation of a large number of luxury hotel units (five stars) and various companies in the industry, whose executives meet students and BCA graduates in personal appointments.

6

The Blended Learning student system is a BCA innovation that upgrades the level of studies and facilitates students’ daily lives. This is the possibility offered by BCA so that part of the studies can be done remotely.

Diploma BCA College - Brown Hotels

Awards BCA College

Awards Brown Hotels

Co-curricular Activities

BCA College, an outstander in the educational field, now offers the innovative “Diploma in Resort and Hotels Operation Management” Program, in cooperation with Brown Hotels, an excellent hotel chain that expands in cities around the world!

An excellent Educational Program that lasts one year and combines both theory and practice! It includes Hotel Management, Resort Management, Customer Service, Accounts Management, Travel/Tour Management and Food & Beverages.

Educational Visits and practical experience offered high-quality education and deep learning during the program. There is high academic and practical training by academics and renowned professionals of the largest Greek and multinational companies.

BCA College aims to cultivate students’ Soft Skills, turning them into “combat-ready” professionals, who can comfortably handle any problem, no matter how complex it may be. BCA offers students direct connection with the labor market through an active network of professional contacts and mutual support of graduates and students, particularly useful for their professional development.

The successful course of BCA is certified by the multiple awards it has received during the years of its educational operation. One of the most important prizes was its announcement of being the “COLLEGE OF THE YEAR”, awarded by the Education Leaders Awards Special Committee. More information on the BCA College Awards can be found here.

Brown Hotels features multi-awarded properties such as the design hotel Isla Brown Corinthia which was awarded with the prestigious IDA golden prize.

Educational Visits and Experiential Learning offers great value and gives you the opportunity for a deep understanding of the hospitality sector and all its elements and intricacies! There is a great range of practical experience via hands-on learning in our luxurious Hotel School, a state-of-the-art hotel simulation, where courses take place!

Experts in the field of Food and Beverages, Hospitality Management, and Customer Service deliver specialized sessions so that you get the most experience and expertise!

Υπεύθυνη Τμήματος
Γενική Διευθύντρια BCA

Δρ. Χριστίνα Κωνσταντινίδου

Η Δρ. Χριστίνα Κωνσταντινίδου έχει λάβει το διδακτορικό της τίτλο (DBA) στη Διοίκηση Επιχειρήσεων από το Nottingham Trent University. Είναι κάτοχος MBA με Distinction από το Kingston University και MA με Άριστα στην Εκπαίδευση Ενηλίκων από το Ελληνικό Ανοικτό Πανεπιστήμιο. Παράλληλα, διαθέτει ένα BA Honours First Class στη Διοίκηση Επιχειρήσεων από το Kingston University και ένα BH με Άριστα στις Ανθρωπιστικές Σπουδές και συγκεκριμένα στον Ευρωπαϊκό Πολιτισμό με πλήρη υποτροφία από το ΕΑΠ.

Έχει μακρά επαγγελματική προϋπηρεσία στον ξενοδοχειακό και τουριστικό χώρο. Επί 23 συναπτά χρόνια έχει διατελέσει Γενική Διευθύντρια στο ξενοδοχειακό συγκρότημα Porto Hydra (4 αστέρων, 300 δωματίων – 700 κλινών) με πολλές βραβεύσεις και διεθνείς αναγνωρίσεις.

Επιτέλεσε Γενική Διευθύντρια στην εταιρεία “Time Share Hellas S.A.” για 3 έτη και συντέλεσε στην ανάδειξη εναλλακτικών τουριστικών προϊόντων/υπηρεσιών.

Για 21 συνεχή έτη ήταν μέλος του Διοικητικού Συμβουλίου της ανώνυμης εταιρείας Ακτή Πλέπι που συνέβαλε δραστικά στην ανάπτυξη του τουριστικού γίγνεσθαι του νομού Αργολίδας και επί 8 έτη Διευθύνουσα Σύμβουλος της ανώνυμης εταιρείας «Διαχειριστική Α.Ε.». Από το 2017 συνεργάζεται με το BCA College ως ακαδημαϊκό στέλεχος. Tο 2018 ανέλαβε τη διεύθυνση του τμήματος Hospitality & Tourism Management του BCA, ενώ από το τέλος του 2019 έχει αναλάβει τη Γενική Διεύθυνση του BCA College.

Διαθέτει μεγάλη εκπαιδευτική εμπειρία στον ιδιωτικό τομέα. Υπήρξε Module Leader σε πολλές εκπαιδευτικές θεματικές του BCA College σε συνεργασία με το Plymouth University και το University of West London. Επίσης, έχει συνεργαστεί εκπαιδευτικά με το AGSM και το «University Degli Studio Guglielmo Marconi».

Υπήρξε κεντρική ομιλήτρια σε συνέδρια και workshops πολλών ελληνικών και πολυεθνικών επιχειρήσεων. Επιπλέον, έχει διεξάγει πολλές ομιλίες και σεμινάρια στο πλαίσιο του project HoReCa Empowered, που υποστηρίζεται από το kariera.gr και χρηματοδοτείται από την 3E-Coca Cola. Ενώ, έχει προσφέρει εθελοντικά τις υπηρεσίες της ως μέντορας σχετικά με το Youth and Women Empowered υπό τον συντονισμό της 3E-Coca Cola και του kariera.gr Παράλληλα, έχει δώσει πολλές διαλέξεις σε διάφορα projects που υποστηρίζονται από το Regeneration και χρηματοδοτούνται από την Τράπεζα Πειραιώς.

Έχει δημοσιεύσει αρκετά άρθρα σε εφημερίδες και περιοδικά. Το ενδιαφέρον της επικεντρώνεται στην Εκπαίδευση Ενηλίκων, στις νέες τάσεις του Hybrid και Blending Learning, στον Ψηφιακό Μετασχηματισμό και στον τομέα του Τουρισμού και της Φιλοξενίας.