Executive Housekeeper One &Only Resorts,
Kerzner Pre opening team
- Creating Standard Operating Procedures for operations, keeping in line with the hotels Standards
- Creating Job Descriptions / Proceed with hirings and trainings (SOP-FORBES-LQA)
- Handle budgeting and control on expenses. Oversee inventory checks.
- Assist in equipping all guest rooms and public areas during pre-opening
- Quality management and accurate room- & public area checks/Creating Snagging Lists
- Ensure smooth collaborations with all departments and third-parties; especially Front Office, Guest Experience, Maintenance, F&B & external laundry
- Place all housekeeping relevant orders in time and within the budget
- Regular execution and detailed documentation of inventory
Harmony Manager Tatoi Club Varibobi,
- Be fully responsible for all day-to-day operations, ensure smooth operation according to the company’s standards (SOP’s, policies procedures, and service standards.)
- Lead meetings with the supervisors/managers of the individual departments and provide guidance.
- Handle complaints and oversee the service recovery procedures.
- Assist with check-ins/check-outs when necessary
- Provide information to the Members Experience Team
- Coordinate the Housekeeping team to meet check-in deadlines and inspect the rooms
- Conduct regular inspections of property to identify damaged utilities and facilitate repair or replacement
- Collaborate and communicate with external factors, such as suppliers, partners.
- Assess and review customer satisfaction and offer proposals for improvement
- Collaborate and assist event managers in organizing large-scale business events
- Inspect the Food & Beverage department in the case of events or during the stay of VIPs.
- Work with auditors to meet all requirements and conform to standards, Organize pest control activities
