Managing People and Operations

This first part of the module emphasizes the need for HR strategies to be formulated within the context of overall business strategies and HR objectives to be responsive to the business’ dynamic environment as well as to the current crisis situation. It also refers to the HR strategies in a global environment. The students’ will be familiar with the topics of accessing employment opportunities (the recruitment and selection processes), talent management, HR metrics (performance management, career management), learning / training and development issues in international HRM (convergence and difference). Also, they will examine the role of the HR practitioner and the future of strategic HRM. Finally, they will examine how to measure the efficiency and effectiveness of the selected strategies.

The second part of the module describes operations in terms of productivity and performance as also refers to the operations’ strategy in a global environment. It analyses also forecasting techniques, quality management and statistical applications. The students’ will be familiar on how to manage capacity (expected value and revenue management), process strategies, location and layout strategies (simulations in operations). Moreover, the module illustrates the importance of supply chain management it terms of inventory control, purchasing and transportation modes. Finally, it refers to just in time and lean operations.


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